Privacy Policy
Your privacy matters deeply to us at Celadros Vantique
Our Commitment to Your Privacy
At Celadros Vantique, we understand that your personal information is exactly that—personal. When you trust us with your event planning and floral design needs, you're sharing details about some of your most important moments. This policy explains exactly how we handle that trust, what information we collect, and the steps we take to protect your privacy throughout our relationship.
We've written this policy in plain language because we believe you shouldn't need a law degree to understand how your information is used. Our approach to privacy reflects our values as a business—transparency, respect, and genuine care for the people we serve in the Azerbaijan market and beyond.
Quick Summary: We only collect information necessary to provide our floral and event services. We never sell your personal data to third parties, and we give you control over how your information is used. Your event details and personal preferences remain confidential.
Information We Collect
The information we collect falls into several categories, each serving a specific purpose in delivering exceptional floral and event services. We're transparent about what we gather and why we need it.
Contact and Event Information
- Your name, phone number, and email address for communication about your event
- Event date, venue location, and timing details to coordinate our services
- Floral preferences, color schemes, and design requirements for your arrangements
- Budget parameters to recommend appropriate service packages
- Special requests or accessibility needs for event setup
Website and Communication Data
- IP address and browser information when you visit our website
- Pages viewed and time spent to understand which services interest you most
- Form submissions through our contact and consultation request forms
- Email interaction data to improve our communication timing and content
- Phone consultation notes to maintain service continuity across our team
We collect this information through direct communication (phone calls, emails, consultation meetings), our website contact forms, and during the natural course of planning and executing your floral arrangements. We never use hidden tracking or collect information without your knowledge.
How We Use Your Information
Every piece of information you share with us serves a specific purpose in creating beautiful floral experiences for your events. We use your data thoughtfully and only for purposes that directly benefit your service experience.
Service Delivery and Coordination
Your contact information and event details allow us to coordinate timing, confirm arrangements, and ensure our team arrives prepared with exactly what you've requested. We share relevant details with our floral designers and setup crew to maintain consistency throughout your event planning process.
Communication and Updates
We use your contact information to send service updates, confirm appointment details, and share seasonal availability for future events. Our communication focuses on practical information about your arrangements and occasional updates about new services that might interest you based on your previous preferences.
Service Improvement
Anonymized information about design preferences and event types helps us improve our service offerings and understand which arrangements work best for different venues and occasions. This data never includes personal identifiers and focuses purely on service quality enhancement.
We never use your information for purposes unrelated to our floral services, and we don't analyze your data for advertising purposes beyond understanding how to better serve clients with similar event needs.
Your Rights and Control
You maintain significant control over your personal information throughout our relationship. These rights reflect both Azerbaijan privacy regulations and our commitment to ethical business practices.
Access Your Information
Request a complete copy of the personal information we maintain about you, including consultation notes and design preferences.
Update or Correct Data
Change your contact information, update event details, or correct any inaccuracies in your service preferences at any time.
Limit Data Use
Restrict how we use your information for marketing communications while maintaining service-related contact.
Delete Your Information
Request deletion of your personal data after service completion, subject to legal record-keeping requirements.
To exercise these rights, contact us using the information provided at the end of this policy. We respond to privacy requests within 15 business days and never charge fees for basic access or correction requests. For complex requests requiring significant research, we'll discuss any associated costs upfront.
Data Security and Storage
Protecting your information requires both technical measures and careful business practices. We've implemented security protocols appropriate for a specialized floral service business while ensuring your event details remain confidential.
Technical Protections
Client information is stored in password-protected systems with limited access restricted to team members directly involved in your service delivery. We use secure communication channels for sensitive event details and maintain encrypted backups of essential business records.
Physical Security
Paper records containing event details are stored in locked filing systems at our Baku location. Access is limited to authorized team members, and documents containing personal information are securely disposed of when no longer needed for service or legal purposes.
Team Training
Our staff receives regular training on privacy protection and confidentiality requirements. Team members understand the importance of discretion, especially when working on private events or sensitive occasions where client privacy is paramount.
We retain client information for three years after service completion to accommodate warranty issues, future event planning, and legal requirements. After this period, personal details are securely deleted while anonymized service records may be retained for business analysis.
Third-Party Sharing
We share information with third parties only when necessary for service delivery or required by law. These relationships are carefully managed to ensure your privacy remains protected throughout the service process.
Service Partners
We may share relevant event details with trusted venues, catering partners, or event coordinators when necessary for seamless service delivery. These partners receive only information directly relevant to their role in your event and are bound by confidentiality agreements.
Professional Services
Legal, accounting, and insurance professionals may access client records as needed for business compliance and protection. These relationships are governed by professional confidentiality standards and legal privilege requirements.
We never sell client information to marketing companies, event planning databases, or other commercial entities. Your information is not used for advertising purposes beyond our own service communications, and we don't participate in data sharing arrangements that could compromise your privacy.
Cookies and Website Technology
Our website uses minimal tracking technology focused on improving user experience rather than collecting extensive personal data. We believe in transparent communication about how our website interacts with your browser.
Essential cookies enable basic website functionality like form submissions and page navigation. Analytics cookies help us understand which services generate the most interest, allowing us to improve our website content and service descriptions. We don't use advertising cookies or participate in cross-site tracking networks.
You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality but won't prevent you from contacting us or accessing basic service information.
International Data Considerations
As a business operating in Azerbaijan with potential international clients, we understand the complexities of cross-border privacy protection. Our practices comply with Azerbaijan data protection laws while respecting international privacy standards.
Client information is primarily stored and processed within Azerbaijan. When international service coordination requires sharing information across borders, we ensure appropriate protections are in place and obtain explicit consent for such transfers when required.
For clients located outside Azerbaijan, we work to accommodate specific privacy requirements from their home jurisdictions while maintaining compliance with local business regulations.
Policy Updates and Changes
This privacy policy reflects our current business practices and regulatory requirements as of March 2025. We review and update this policy annually or when significant changes occur in our business operations or applicable privacy laws.
When substantial changes are made, we notify existing clients through email and post updated versions on our website with clear change summaries. Minor clarifications or formatting improvements may be made without specific notification, though all changes are documented in our policy version history.
Continued use of our services after policy updates indicates acceptance of the revised terms. If you have concerns about policy changes, please contact us to discuss how they might affect your specific situation.
Privacy Questions and Concerns
For privacy-related questions, data access requests, or concerns about how your information is handled, please contact us directly:
Email: contact@celadrosvantique.com
Phone: +994554446017
Address: 22 Izzat Nabiyev St, Baku, Azerbaijan
We respond to privacy inquiries within 15 business days and are always happy to clarify our data practices or address specific concerns about your information.